top of page

Privacy Policy

1. Introduction

Q Motors (“we”, “us”, “our”) is a trusted automotive garage in Weybridge, specialising in Mercedes-Benz servicing, general vehicle maintenance, diagnostics, air-conditioning, tyre care, and general mechanics. We handle your personal data responsibly and in accordance with UK GDPR when you use our website, make a booking, or engage our services. 

2. Data Controller & Contact Details

Q Motors (UK) Ltd
Hare Hill, Weybridge (Addlestone), Surrey KT15 1DT
01932 873726 ·  workshop@qmotors.co.uk
With over 30 years’ experience serving all makes, and specialists in Mercedes-Benz care. 

3. Personal Data Collected

  • Bookings/enquiry forms: name, contact details, vehicle make/model, service requested

  • Communications: via phone, email, website contact form, or in-person

  • Website analytics: anonymised IP, device/browser info, pages viewed, session duration—collected via essential and performance cookies only; no advertising or profiling cookies are used qmotors.co.uk+1qmotors.co.uk+1

4. How We Use Your Data

We use personal data to:

  • Provide quotes, schedule and carry out services including Mercedes-Benz maintenance, diagnostics, air-conditioning, tyres, brakes and general repairs

  • Send confirmations, invoices, reminders, follow-ups, and service updates

  • Improve our website’s performance through anonymised analytics

  • Retain records for warranty, VAT, insurance, and legal compliance

5. Legal Basis for Processing

  • Contractual necessity: to deliver services you request

  • Legitimate interests: to operate and improve our business and website

  • Consent: for optional service reminders or marketing if opted in

  • Legal obligation: to retain financial, warranty, and compliance records

6. Data Sharing

We do not sell or rent personal data. We may share it only with:

  • Service providers (hosting, email, analytics) under GDPR-compliant contracts

  • Regulatory, insurance, or warranty bodies, when required by law

7. Cookies & Tracking

  • Essential cookies: required for contact forms and site functionality

  • Performance cookies: anonymised analytics only (e.g. Google Analytics)
    We do not use advertising, profiling, or third-party tracking cookies 

8. Data Retention

  • Service and enquiry records: retained for up to 7 years

  • Analytics logs: anonymised data deleted after 24 months; aggregated data retained for insights

9. Your Rights

Under UK GDPR, you can access, correct, erase, restrict or port your data; withdraw consent; or lodge a complaint with the ICO. Please contact us using the details above to exercise your rights.

10. Security

Your data is secured with SSL encryption, secure UK hosting, access controls, firewalls, and staff training. We adhere to best practice, though no system is completely invulnerable.

11. International Transfers

All data is processed and stored within the UK—no overseas transfers occur.

12. Policy Updates

We may update this policy occasionally. Continued use of our website implies acceptance of the current version. The Effective Date above reflects the latest one.

bottom of page